Privacy Policy

1. About this policy

Monsta Wraps Portal (“we”, “us”, “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what personal information we collect, how we use it, and your rights regarding that information.

2. Information we collect

We may collect the following personal information:

• Contact details — name, email address, phone number
• Vehicle information — make, model, year, and trim details you provide during a quote or order
• Order and payment information — kit selections, shipping address, and order status (payment is processed by Stripe; we do not store card numbers)
• Usage data — anonymised analytics about how you navigate our website, collected via PostHog

We collect this information when you submit an enquiry, request a quote, place an order, or sign up to be notified about product availability.

3. How we use your information

• To process and fulfil your kit orders
• To respond to booking enquiries and quote requests
• To send transactional emails (order confirmation, shipping notifications)
• To notify you when a requested product becomes available (if you opted in)
• To improve our website and services using aggregated analytics

We will not use your information for unsolicited marketing without your explicit consent.

4. Third-party service providers

We share information with trusted third-party providers only as necessary to operate our services:

• Stripe— payment processing. Stripe's privacy policy applies to all payment data.
• Resend — transactional email delivery
• Supabase — secure database hosting for orders and leads
• PostHog — anonymised website analytics
• Vercel — website hosting

All providers are required to handle your data securely and are prohibited from using it for their own marketing purposes.

5. Data storage and security

Your personal information is stored on servers located in Australia and/or the United States. We implement industry-standard security measures including encrypted connections (HTTPS), database access controls, and row-level security policies. No method of transmission over the internet is 100% secure; however, we take all reasonable steps to protect your information.

6. Cookies and analytics

Our website uses cookies and similar technologies to improve your experience and collect anonymised usage analytics via PostHog. You can disable cookies in your browser settings, though some features may not function correctly as a result.

7. Your rights

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or outdated information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of any marketing communications at any time

To exercise any of these rights, contact us at info@monstawraps.com.au. We will respond within 30 days.

8. Complaints

If you believe we have breached your privacy, please contact us first at info@monstawraps.com.au. If we cannot resolve the matter, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top of this page will reflect any changes. Continued use of our website after updates constitutes acceptance of the revised policy.

10. Contact us

For any privacy-related questions, please contact us at info@monstawraps.com.au or call 0457 248 322.